11takabet Privacy Policy
A fully transparent explanation of how we collect, use, store and protect your personal information.
Introduction
11takabet ("we", "us", or "the platform") is fully committed to protecting your privacy. This privacy policy explains what information we collect when you use the 11takabet website or platform, the purposes for which that information is used, and how it is kept secure.
This policy has been prepared in accordance with applicable laws and regulations in Bangladesh. By creating an account on the 11takabet platform or using its services, you consent to the terms of this privacy policy.
We may update this policy from time to time. You will be notified through the appropriate channel whenever any significant changes are made. We therefore recommend revisiting this page periodically.
1. What Information We Collect
11takabet may collect the following types of information from you:
1.1 Personal Identity Information
- Full name, date of birth and nationality
- Email address
- National ID number or passport number (for identity verification)
- Residential address
1.2 Financial Information
- bKash, Nagad or Rocket mobile banking account numbers (for transaction processing)
- Bank account details (where applicable)
- Deposit and withdrawal history
1.3 Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Platform access times and session information
- Information collected from cookies and similar tracking technologies
1.4 Gaming Activity Information
- Betting history and preferred game categories
- Win and loss records
- Details of promotional offer acceptance and usage
2. How We Collect Information
We collect your information through various methods:
- Direct submission: Information you voluntarily provide when registering an account, completing a transaction or contacting support.
- Automatic collection: Information collected automatically through cookies, log files and other technologies when you use the platform.
- Third-party verification: Information received from authorised third-party service providers for identity verification or payment processing.
3. Purposes for Using Information
11takabet uses your personal information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating, verifying and managing accounts
- Processing deposit (minimum ৳200) and withdrawal (minimum ৳500) transactions
- Managing bonuses and promotional offers
- Providing VIP programme benefits (Bronze through Platinum)
- Providing 24/7 live chat and email support
3.2 Compliance with Legal Obligations
- Complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
- Ensuring age verification (for users aged 21 and over only)
- Providing information to regulatory authorities upon request
3.3 Security and Fraud Prevention
- Detecting and preventing unauthorised access
- Monitoring suspicious activity
- Preventing the creation of multiple accounts
3.4 Improved User Experience
- Customising the platform according to your preferences
- Sending relevant promotional messages (with your consent)
- Effective management of responsible gaming tools
4. Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active account data: for as long as the account remains active
- After account closure: for the period required under applicable law
- Transaction records: retained long-term in accordance with financial regulations
Once the specified retention period has passed, your information will be permanently and securely deleted or anonymised.
5. Sharing Information with Third Parties
11takabet does not sell, rent or share your personal information with third parties without your consent. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Transaction processors (bKash, Nagad, Rocket, banks), identity verification providers and technology service providers — all of whom operate under strict confidentiality agreements and use information only for specified purposes.
5.2 Legal Obligations
Information may be shared with authorities in response to a court order, a lawful request from a regulatory authority, or applicable legal requirements.
5.3 Business Changes
Information may be transferred in the event of a company merger, acquisition or restructuring. In such cases you will be notified in advance and the protections of this privacy policy will continue to apply.
6. Data Security Measures
11takabet has put in place multiple technical and organisational measures to protect your information:
- SSL Encryption: All communication between the platform and your browser is secured with TLS/SSL encryption.
- Data Encryption: Sensitive data stored on our systems is protected using industry-standard encryption methods.
- Access Controls: Only authorised staff can access data on a need-to-know basis.
- Firewall and Security Monitoring: Measures to prevent unauthorised access are active at the network level.
- Regular Audits: System security is reviewed and tested on a periodic basis.
- Staff Training: All our staff receive regular training on data protection.
However, no method of transmitting information over the internet or electronic storage is completely secure. We strive to provide the highest level of protection, but cannot guarantee absolute security.
7. Cookie Policy
Cookies and similar tracking technologies are used on the 11takabet website. Cookies are small text files stored in your browser that allow the platform to recognise you and remember your preferences.
7.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how the platform is used and to improve the service.
- Security Cookies: Used for fraud detection and protection.
7.2 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
8. Your Rights
As a user of 11takabet, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the information we hold about you at any time.
- Right to Rectification: You may request correction of your information if it is inaccurate or incomplete.
- Right to Erasure: In certain circumstances you may request that your information be deleted (within the limits of legal obligations).
- Right to Object: In some cases you have the right to object to the processing of your information.
- Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.
- Data Portability: In certain cases you have the right to receive your information in a structured format.
To exercise any of the above rights, please contact our support team. We generally aim to respond to your request within 30 working days.
9. Protection of Minors
11takabet is for users aged 21 and over only. We do not knowingly collect information from minors. If we learn that information from a minor has been collected inadvertently, that information will be deleted immediately and the account will be closed.
If a parent or guardian discovers that their child has created an account on this platform, please contact us immediately.
10. Marketing Communications
With your consent, 11takabet may send you emails about relevant promotions, bonus offers and platform updates. Every marketing message will include an option to unsubscribe.
Service-related communications (transaction confirmations, security alerts, account updates) are not subject to unsubscribe options, as they are essential for service delivery.
11. Links to Other Websites
The 11takabet platform does not contain links to external websites. However, should any such links exist, we are not responsible for the privacy policies of those third-party websites. We recommend reading the privacy policy of any external site before visiting it.
12. Changes to This Policy
11takabet reserves the right to modify or update this privacy policy at any time. For any significant changes, we will:
- Update the revision date on this page
- Display a clear notice on the platform
- Notify registered users by email
Continued use of the platform after any changes will be taken as acceptance of the updated privacy policy. We therefore recommend rereading this page periodically.
13. Contact
If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please contact our support team:
Email: [email protected]
24/7 Live Chat: chat directly from the support section of the platform
Response time: generally within 30 working days (BST, UTC+6)
For any responsible gaming matters, please visit our responsible gaming page or contact our support team directly.